Utility Billing | City of Downs

Effective October 1, 2023 the minimum water rate will be $34.00 per month which will reflect on the November 2023 Billing
Minimum City of Downs Utility Bill will be $60.00

Utility Billing Payment

City of Downs utility billing payments for water and sewer are due on the 15th of every month. We offer multiple ways of payment to our customers. We accept check, cash, credit or debit card payments.

Automatic Payment - Payment can be automatically withdrawn from your bank account if you fill out a form in the office. No fee. This occurs on or around the 10th of every month.

Kanpay - Payment can be made with debit or credit card or your bank account; this will add a fee with your payment.

Doxo - Payment can be made with debit or credit card or your bank account; this will add a fee with your payment, but free if you use your bank account.

City Code 15-228. Payment of bills.

Bills are payable at the City Hall by the 15th of the month or a penalty will be added. Late payment charges will be assessed to delinquent bills after the 15th day of the month of the billing and shall be subject to a $10 penalty. Provided, however, all bills postmarked the 15th of the month will be honored without penalty and all payments received by 8:30 a.m. of the following working day in the night depository will be honored without penalty.

(a) Grace period. In the event that the 15th of the month falls on a weekend or holiday, a grace period will be given until 8:30 a.m. of the following working day. All bills postmarked the date of the first working day will be honored without penalty. All payments received after these deadlines will be penalized.

(b) Shut off Grace Period. In the event that the 10th day after the penalty period is on a weekend or Holiday, a grace period will be given until 8:30 a.m. of the next working day.

Lead Service Line Survey

Please take the time to fill out the lead service line survey on the front page of our website. For more information please check out the water quality page.

Current Water Rates

(as of October 1, 2023)

Monthly Rates

First 2,500 gallons or less

2501 to 12,500 gallons

12,501 to 50,000 gallons

Over 50,000 gallons

Outside City Limits

$34.00

$5.80 per 1,000 gallons

$6.30 per 1,000 gallons

$6.80 per 1,000 gallons

$22 (additional)

Current Sewer Rates

Monthly Rates

(A)Hotels, Motels (additional)

(B)Trailer Parks

(C)Tenant Buildings

(D)Commercial (Additional)

7,500 to 25,000 gallons

25,001 to 50,000 gallons

50,001 to 100,000 gallons

100,001 to 175,000 gallons

175,001 to 250,000 gallons

250,001 to 375,000 gallons

Over 375,000 gallons

Outside City Limits

$26.00

$21.00

$9.40(1st), $2.00(per unit)

$5.00

$14.50

$23.50

$32.50

$41.50

$50.50

$59.50

$24.75

Return Check Policy

This policy is to help guide City staff and the general public regarding the handling of insufficient funds payments, including, but not limited to checks, debt or credit card charges, and automated clearing house (ACH) transactions.

The following rules and procedures shall be used by staff when dealing with insufficient funds returned payments on any city related payments, specifically, utility, licenses or Court payments.

PROCEDURE:

1) An insufficient funds return charge of $30 will be added to the amount due. If payment is made after the payment deadline the late fee will also be due and owing.

2) When the city becomes aware of the insufficient funds transaction, they will attempt to call the party. If they can not reach the party within 1 business day, they will mail, by certified mail, a notice of insufficient funds. This notice will state the date of return, reason for payment, the amount of payment, the addition of an insufficient funds fee of $30, the possibility of late fees and that payment must be made IN FULL AND BY CASH, MONEY ORDER OR CASHIERS CHECK.

3) A second insufficient funds return within a twelve (12) month period will receive the same insufficient funds charge and notice, above, and in the same manner. In addition, the account will be placed on a CASH, MONEY ORDER, OR CASHIERS CHECK only for the next twelve (12) months (e.g. “CASH ONLY”).

4) Once a customer has been placed on a “CASH ONLY” status, they WILL be placed on a “CASH ONLY” basis for ALL amounts owed to the city.

5) During the “CASH ONLY” time frame, any attempted payment by check, either by mail or by night drop will be returned, unprocessed.

6) After the twelve (12) month “CASH ONLY” the customer will be removed from “CASH ONLY” payments and can sign up for ACH payments or make payment by check.