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Sign up today for our new utility billing service

FrontDesk - Click Here!

Utility Billing Payment

The City of Downs is now offering FrontDesk, a modern and convenient solution that provides online access to a variety of tools to interact with us including your utility account. You will need to create a new account  by using your utility account number and street address as it appears on your current bill. Once you sign up you will automatically stop receiving paper bills and can sign up for AutoPay! If you already use ach payments with us, you will need to enter that information on your Frontdesk account!

Sign up for FrontDesk to get these exciting advantages:

    • Modern, online interactions with the City of Downs – anywhere, any time, from any device!

    • Conveniently pay your monthly utility bills from the comfort and safety of your home. No more writing out a check each month to pay your utility bill!  No worries about social distancing and possible exposure.

    • Receive bills electronically. Go green and reduce your stack of paper bills.  No bills to sanitize.

    • Enroll in autopay so you won’t have to remember to pay your bills each month.

    • Update your notification settings so you can receive important messages and notifications via email or text.

    • 24/7 access to your utility account and usage information including utility usage, tracking multiple accounts, and submitting service requests.

City Code 15-228.      Payment of bills.

Bills are payable at the City Hall by the 15th of the month or a penalty will be added. Late payment charges will be assessed to delinquent bills after the 15th day of the month of the billing and shall be subject to a $10 penalty. Provided, however, all bills postmarked the 15th of the month will be honored without penalty and all payments received by 8:30 a.m. of the following working day in the night depository will be honored without penalty.

(a)   Grace period. In the event that the 15th of the month falls on a weekend or holiday, a grace period will be given until 8:30 a.m. of the following working day. All bills postmarked the date of the first working day will be honored without penalty. All payments received after these deadlines will be penalized.

(b)   Shut off Grace Period. In the event that the 10th day after the penalty period is on a weekend or Holiday, a grace period will be given until 8:30 a.m. of the next working day.

Current Water Rates

(as of October 1, 2023)

Monthly Rates

First 2,500 gallons or less

2501 to 12,500 gallons

12,501 to 50,000 gallons

Over 50,000 gallons

Outside City Limits


$5.80 per 1,000 gallons

$6.30 per 1,000 gallons

$6.80 per 1,000 gallons

$22 (additional)

Current Sewer Rates

Monthly Rates

(A)Hotels, Motels (additional)

(B)Trailer Parks

(C)Tenant Buildings

(D)Commercial   (Additional)

7,500 to 25,000 gallons

25,001 to 50,000 gallons

50,001 to 100,000 gallons

100,001 to 175,000 gallons

175,001 to 250,000 gallons

250,001 to 375,000 gallons

Over 375,000 gallons

Outside City Limits



$9.40(1st), $2.00(per unit)

$9.40(1st), $2.00(per unit)










Return Check Policy

This policy is to help guide City staff and the general public regarding the handling of insufficient funds payments, including, but not limited to checks, debt or credit card charges, and automated clearing house (ACH) transactions.

The following rules and procedures shall be used by staff when dealing with insufficient funds returned payments on any city related payments, specifically, utility, licenses or Court payments.


1) An insufficient funds return charge of $30 will be added to the amount due. If payment is made after the payment deadline the late fee will also be due and owing.

2) When the city becomes aware of the insufficient funds transaction, they will attempt to call the party. If they can not reach the party within 1 business day, they will mail, by certified mail, a notice of insufficient funds. This notice will state the date of return, reason for payment, the amount of payment, the addition of an insufficient funds fee of $30, the possibility of late fees and that payment must be made IN FULL AND BY CASH, MONEY ORDER OR CASHIERS CHECK.

3) A second insufficient funds return within a twelve (12) month period will receive the same insufficient funds charge and notice, above, and in the same manner. In addition, the account will be placed on a CASH, MONEY ORDER, OR CASHIERS CHECK only for the next twelve (12) months (e.g. “CASH ONLY”).

4) Once a customer has been placed on a “CASH ONLY” status, they WILL be placed on a “CASH ONLY” basis for ALL amounts owed to the city.

5) During the “CASH ONLY” time frame, any attempted payment by check, either by mail or by night drop will be returned, unprocessed.

6) After the twelve (12) month “CASH ONLY” the customer will be removed from “CASH ONLY” payments and can sign up for ACH payments or make payment by check.

Council Approved 5/6/2019

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